News : giffgaff Jobs Increase a ’Vote of Confidence’ in Firstsource's Derry Staff
Derry, Northern Ireland, March 18, 2016 -- The creation of 16 new jobs as a result of giffgaff extending its contract with Derry call centre Firstsource for a further three years, has been welcomed by Sinn Fein MLA Raymond McCartney.
The current giffgaff contract is responsible for 64 jobs at the Northland Road site.
Mr McCartney said the decision by giffgaff to extend its contract, when they "clearly" had other options, was a "vote of confidence" in the skills and abilities of the Derry workforce at Firstsource.
He added: "The redesigned and revamped facility for the giffgaff operation at Northland Road is also an indication of First Source commitment to the Derry operation and the creativity and skills of its local work force."
Mr McCartney revealed he visited the Firstsource plant last week as part of an "ongoing engagement" with the company and its staff.
He added: "I found it very informative to talk to both staff on the ground and the senior management team at the facility.
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"I believe it is important to show them support and to assist in whatever way possible to ensure the sustainability, retention of existing jobs and securing of additional investment and expansion at the Derry site."
Mr McCartney concluded: "Indeed this is a task that I am very confident the senior team at Firstsource are energetically pursuing and will with our support and a first class workforce, continue to deliver additional employment in the time ahead."
Posted by Veronica Silva Cusi, news correspondent
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Firstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
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