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News : Gigaclear set to quadruple its customer base using cloud technology from NewVoiceMedia
San Francisco, CA, USA, June 9, 2016 -- NewVoiceMedia, a global provider of cloud technology, announced that Gigaclear is set to grow its customer base helped by its ContactWorld for Service solution.
Gigaclear provides fibre broadband to rural properties, and has seen an increase in business over the last year. Such a rapid expansion presents any company which is focused on improving its customer experience with significant challenges.
NewVoiceMedia offered Gigaclear a simple solution to help the company cope with its projected rise in call volumes while providing customers with a completely unique and personalized experience. As well as benefiting from immediate access to a customer’s entire history of interactions from one screen, NewVoiceMedia’s ContactWorld for Service solution with Salesforce integration intelligently routes incoming calls based on Salesforce data, meaning they can be handled by the most appropriate advisor, improving handling time and customer satisfaction.
"With NewVoiceMedia’s call reporting, we can also ensure we always have agents available at peak times, and agents are happier because ContactWorld is delivering calls in a structured, measured way. It gives them time to complete the call wrap, own the customer problem, see their own performance and self-manage. But above all, customer experience is our priority, and NewVoiceMedia is helping us achieve this goal. Plus, as we grow, the platform can scale to help us ensure the service we offer continues to be industry leading."
Jonathan Gale, CEO of NewVoiceMedia, adds, "It’s fantastic to see how Gigaclear has benefited since implementing ContactWorld. Not only does it benefit from a reliable, easy-to-use and feature-rich intelligent communications platform, but it now has completely flexible and scalable technology which will support the company throughout its significant growth this year and beyond, while reducing its capital investments."
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NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Friday, June 10, 2016