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News : Givex Earns Critical SRM Certification to Expand Service Opportunities in Québec

#contactcenterworld

Toronto, Ontario, Canada, Nov, 2017 -- Givex, a global cloud-based customer engagement solution that encompasses loyalty and gift card solutions, has completed its official certification with Revenu Québec's sales recording module (SRM) system. The certification allows Givex to further expand its service offerings to customers across the province by integrating its Vexilor™ point-of-sale (POS) system with Revenu Québec's strictly certified configuration system.

Bars and restaurants in Quebec are required to use POS systems certified with the SRM to produce bills and send mandatory periodic sales summary reports directly to Revenu Quebec. To receive this certification, companies like Givex must be a registered partner of Revenu Quebec and undergo a rigorous process to ensure their POS technology is compatible with the SRM.

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"This certification signals that Givex is officially open for business in Québec," said Givex Founder and CEO Don Gray. "It reinforces our commitment to streamline operations for clients and be their end-to-end restaurant management solution. Givex is now positioned to immediately expand our service offerings across the province to both existing clients and new clients through our Vexilor platform. With this certification, we can now provide customers across all of Canada with a best-in-class POS platform that incorporates Givex's leading gift card and loyalty solutions through a full-suite of products designed to help businesses run more effectively and efficiently."

"Businesses in Québec now have an advanced new option to streamline all aspects of their business operation. Vexilor seamlessly integrates with Givex's loyalty and gift card platforms while simultaneously providing operators with the ability to utilize advanced analytics to generate more than 250 standard reports available in real-time from Givex's cloud based portal, giving them the knowledge they need in order to make better business decisions," said Gray.

"The technology Givex has developed has shifted the industry's thinking around point-of-sale possibilities," said Gray. "This official certification in Québec further solidifies our reputation as the global leader in streamlined restaurant and retail customer engagement solutions."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.newswire.ca


About GIVEX:
Givex is a global cloud-based operations management solution designed to streamline business efficiencies and generate valuable and actionable customer data. Since its founding in 1999, Givex has provided operational intelligence across a wide of variety of industries, from restaurant and retail to hospitality and the service sector, offering a fully integrated suite of customizable products, including gift cards, loyalty, Vexilor™ point-of-sale (POS) system, Tiqer™ Tableside Ordering and Rx Analytics.
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Published: Thursday, November 30, 2017

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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