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News : GK Software Announces Partnership With Kronos Incorporated

#contactcenterworld, @kronosinc

Raleigh, NC, USA, Jan, 2020 -- GK Software announced a technology partnership with Kronos Incorporated to embed the Workforce Dimensions suite into GK’s OmniPOS platform. This partnership enables frontline retail employees to access the workforce management solution from Kronos at every point of sale terminal and all GK OmniPOS touchpoints. This interface establishes a more flexible and productive workplace environment that empowers employees and promotes more efficient and profitable store operations at organizations that deploy both solutions.

"By partnering with the established leader in workforce management applications for hourly employees, we are creating a unique opportunity for retailers to leverage a single, centralized platform to manage the full scope of their store operations," said Michael Jaszczyk, CEO, GK Software USA. "Our focus on eliminating the friction associated with the checkout process perfectly aligns with the Kronos ethos of doing the same for workforce empowerment. Together, we can offer the most robust, simplified experience for store managers, associates and customers – a requirement for success in modern retail."

"Our technology partnership with GK is yet another example of the new era of efficiency for modern store operations," said Michael May, senior director, Workforce Dimensions Technology Partner Network, Kronos. "We designed Workforce Dimensions from the ground up to easily integrate with and embed inside of workplace applications where employees already spend most of their day. This creates a more engaging workplace experience while allowing them to remain focused on customer service and driving the business forward."

#contactcenterworld, @kronosinc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About GK Software:
GK Software breaks down the barriers to unified commerce with its OmniPOS solution for point of sale, mobile POS, mobile customer engagement and a full range of store/back-office solutions. The company is a recognized leader in omni-channel retail, offering a single, global software platform for all retail formats and touchpoints – which is why 10 of the Top 50 retailers worldwide rely on GK Software. GK Software is headquartered in Germany, with U.S. headquarters in Raleigh, North Carolina.
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About Kronos Incorporated:
Company LogoKronos is a provider of workforce management solutions. Organizations turn to Kronos for help managing every phase of the employee relationship including staffing, developing, deploying, tracking, and rewarding the workforce. The end result is reduced costs, increased productivity, better decision-making, improved employee satisfaction, and alignment with organizational objectives.
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Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

Read today's tip or listen to it on podcast.

Published: Friday, January 10, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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