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News : Glassbox Announces Availability of Its Digital Experience Orchestration Platform on Salesforce AppExchange

#contactcenterworld, @glassboxdigital, @salesforce

New York, September 3, 2019 -- Glassbox announced it has launched its Digital Experience Orchestration and big data analytics solution on Salesforce AppExchange.

Built on the Salesforce Platform, Glassbox is currently available on AppExchange.


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With this first use case being released, customers service agents can benefit from both real-time and historical session replays from web and mobile devices, being able to identify immediately the nature of the queries they receive and how to address them.

  • "Many of Glassbox’s key customers are already using Salesforce, so this integration has been one of our key priorities this year as we continue to significantly scale-up the business," said Yoav Schreiber, COO at Glassbox. "We are working to deploy additional use cases that will significantly help global enterprises manage their digital customers."
  • "Glassbox is a welcome addition to AppExchange, as they power digital transformation for customers by empowering enterprises to handle queries effectively," said Woodson Martin, GM of Salesforce AppExchange. "AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success."

#contactcenterworld, @glassboxdigital, @salesforce


About Glassbox Digital:
Company LogoGlassbox empowers organizations to manage and optimize the entire digital lifecycle of their web and mobile Customers. Leveraging unparalleled big data, behavioural analytics, session replay, free-text search and application monitoring capabilities, Glassbox enables enterprises to see not only what online and mobile Customers are doing but also why they are doing it. Most importantly, Glassbox informs and facilitates action based on those insights that can lead to enhanced Customer experience, faster Customer disputes resolution, improved regulatory compliance and agile IT troubleshooting.
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About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Wednesday, September 4, 2019

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2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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