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News : Glatfelter Insurance Group Selects Cincom’s Customer Communications Software
Antonio, TX, USA, June 14, 2016 -- Cincom Systems, a worldwide software provider, announced that Glatfelter Insurance Group, an insurance program manager offering property, casualty, life, accident and health insurance and risk management to specialized commercial markets throughout the U.S, has chosen Cincom Eloquence as its new customer communications solution to power its policy production processes.
"Glatfelter Insurance Group offers insurance products that are tailored to meet the specific needs and exposures for many diverse industries. As a result, we find ourselves needing to respond quickly to ever-increasing changes in the market," said Matt Fasnacht, director of application architecture at Glatfelter Insurance Group. "Our existing customer communications application was too cumbersome and inflexible to meet these evolving demands. After exploring several other vendor solutions, we chose Cincom’s Eloquence to help improve our communication processes. Eloquence’s intuitive interface, the flexibility in how it handled our data, the fact that it ran on our Java infrastructure, and the partnership we built with the Cincom(R) team were critical factors in our decision. Equally important, in Cincom, we found not only a software application, but also a strategic partner who had a vested interest in our long-term success."
Initially Glatfelter will focus on using Cincom Eloquence to power its policy production processes. Once in production, Glatfelter will use Cincom Eloquence to improve the generation and delivery of all customer communications across their business.
"We are delighted that Glatfelter Insurance Group has selected Cincom Eloquence to power their policyholder and agent communications," commented Heath Laudick, North American sales director, Cincom Document Solutions. "From the start, our only focus is on helping clients exceed their customers’ expectations through better communications."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
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Cincom Systems delivers software and services to simplify complex business processes. For more than 43 years, we have empowered thousands of clients worldwide to outperform their competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.
Published: Thursday, June 16, 2016