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News : Glia Acknowledged as a Fastest-Growing Company in North America by the 2021 Deloitte Technology Fast 500

#contactcenterworld, @GliaInc, @deloitte

New York, NY, USA, Nov. 17, 2021 -- Glia, a provider of Digital Customer Service, announced it ranked 237 on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27th year. This is the second consecutive year Glia has made the list.

The Technology Fast 500 companies on this year’s list achieved revenue growth ranging from 212% to 87,037% from 2017 to 2020, with median growth of 521%. Glia was recognized because of its significant momentum of growth during this period.

Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial services companies across the globe, helping them reinvent how they efficiently serve modern customers. 

"The industry has buzzed with talks about digital transformation for years, but financial services companies are finally realizing that digital initiatives can’t reach their full potential if customer service and support strategies still depend on cumbersome, disconnected phone experiences," said Dan Michaeli, CEO and co-founder of Glia. "Digital Customer Service allows businesses to meet customers where they are in the digital domain, speeding resolution and facilitating a better, more cohesive experience. We are proud to be honored by Deloitte for our momentum, and we look forward to continuing this growth for years to come."

To be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company's operating revenues. Companies must have current-year operating revenues of at least $5 million. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.

#contactcenterworld, @GliaInc, @deloitte

Posted by Veronica Silva Cusi, news correspondent
Source: Glia


About Glia:
Company LogoGlia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
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About Deloitte:
Company LogoDeloitte Consulting's Customer Operations and Contact Center Transformation practice provides advisory services on all aspects of Customer Interaction and Contact Center strategy, operations, organization, process, and enabling technology topics with a focus on executable insights and shareholder value.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Friday, November 19, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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