#contactcenterworld, @GliaInc, @Zensar
New York, NY, USA, Dec 14, 2021 -- Glia Technologies, Inc. (Glia), a provider of Digital Customer Service, announced that they had formed a strategic partnership with Zensar (NSE:BSE-ZENSARTECH), an experience engineering and technology solutions company, to jointly offer Zensar’s digital transformation services and Glia’s platform. By bringing together Glia’s Digital Customer Service platform and Zensar’s implementation expertise, financial institutions across the globe will be able to boost efficiencies and provide more efficient, frictionless customer experiences.
Globally, consumers expect a consistent user experience across multiple channels and moments of truth. With Glia’s platform, financial institutions and insurance providers can meet customers where they are and communicate with them through whichever methods they prefer, including chat, digital voice, video banking, and guide them using CoBrowsing. Glia also provides an AI management platform and easy integration to common telephony systems.
"The financial services sector has seen accelerated digital adoption due to changing customer needs. In this context, providing an outstanding customer experience has become a critical imperative for all business operations," said Nachiketa Mitra, Executive Vice President and Global head, BFSI, Zensar. "We plan to combine Glia’s innovative technology with our capabilities to create a compelling value proposition for our clients."
"The screen has become the centre of the customer’s universe, making financial services organizations’ digital strategies a critical priority," said Dan Michaeli, CEO and co-founder of Glia. "By partnering with Zensar, we’re helping financial institutions and insurance providers deliver seamless digital banking and insurance experiences to their customers, meeting them in whichever channels they prefer for service and support. We look forward to joining forces with Zensar, helping our clients strengthen their customer relationships and create long-lasting loyalty."
Posted by Veronica Silva Cusi, news correspondent
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
About Zensar Technologies:
Zensar Technologies is a global information technology services and business process outsourcer headquartered in Pune, India. It is a software wing of RPG Group , and offers a range of integrated information technology (IT) and BPO products and services.
Published: Friday, December 17, 2021
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