New York, NY, USA, Oct. 25, 2021 - Glia, a provider of Digital Customer Service, and Q2 Holdings, Inc. (NYSE:QTWO), a provider of digital transformation solutions for banking and lending, announced that they have expanded their partnership to provide one-stop-shopping for Q2 clients. Q2 will now offer Glia’s Digital Customer Service platform as part of its Enterprise Business Development Reseller Program. The new integrated offering will enable banks and credit unions to modernize customer service and enhance the overall employee and customer experience.
"Glia’s company culture aligns very closely with ours; we both have customer-centric missions that prioritize delivering the seamless, modern experiences financial institution employees as well as end users expect today," said Jonathan Price, Q2's executive vice president, Emerging Business, Corporate & Business Development. "The feedback from our Q2 clients is that Glia’s Digital Customer Service platform enables them to more effectively and efficiently serve customers and deliver superior experiences through Q2’s Digital Banking Platform. We look forward to helping more banks and credit unions better serve their account holders where and how they want, via our expanded partnership."
"Q2 is committed to driving innovation and facilitating exceptional customer experiences in the financial services space, which is why this partnership is a strong fit," said Dan Michaeli, CEO and co-founder of Glia. "Q2 is a leader in providing robust, modern and scalable digital banking and lending solutions and executing on strategic partnerships to meet customers’ evolving wants and needs. By leveraging our platform, Q2’s financial institution clients are able to meet customers within the digital domain, serving them with greater efficiency, convenience and ease. This not only positively contributes to the bottom line but creates customer loyalty that will last."
Posted by Veronica Silva Cusi, news correspondent
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Published: Tuesday, October 26, 2021
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