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News : Glia Brings Unified Interactions to NCR Voyix’s Mobile Banking App

#contactcenterworld, @GliaInc, @ncrcorporation

New York, NY, USA, June 12, 2024 — Glia, a provider in customer interaction technology, has successfully integrated its unified interaction capabilities into the mobile version of NCR Voyix's Digital Banking platform. With the partnership, Glia and NCR Voyix are delivering the flexibility and choice needed for banks and credit unions to enhance loyalty and compete in today's digital-first world.

Built on ChannelLess™ Architecture, Glia provides a new unified approach to customer service that transitions from channel-centric to integrated customer service, and facilitates fluid movement between each interaction channel, including phone calls, digital messaging, chatbots, video chats, and SMS. The Glia capabilities are now fully integrated into the complete NCR Voyix Digital Banking Platform, including online and mobile banking, helping banks and credit unions enhance customer loyalty, drive efficiencies, and contribute to their bottom lines.

"We are dedicated to providing financial institutions with leading digital-first banking solutions, and Glia’s powerful solutions directly support this mission," said Ned Tobey, Chief Product Officer of Digital Banking at NCR Voyix. "By integrating Glia's unified interaction capabilities into NCR Voyix Digital Banking, we are helping banks and credit unions better personalize service and support, improving the experience for customers and agents alike."

5 Point Credit Union is an early adopter of the Glia and NCR Voyix integration. Carley Cox, AVP of Virtual Operations at the credit union, said, "Glia has enabled us to leverage staff more efficiently, simplify processes and reduce fraud across various transaction types. With the ability to leverage Glia through NCR Voyix’s mobile app, we can now provide more robust communication and support options to members. The ability to securely send documents through Glia chat and upgrade engagements to video has significantly enhanced the value of our in-app support. Not only has the technology been excellent, but the service too."

"So many customers, especially the younger generation, interact with their banks starting with, if not exclusively with mobile. Forcing customers to exit the mobile app experience to receive guidance or support results in inefficiencies, delays in resolutions, and frustration for all involved. With the integration of our digital-first tools into the NCR Voyix mobile app, we are empowering banks and credit unions to overcome this challenge, instead providing instant, personalized and seamless engagement where customers and members already are," said Jay Choi, Chief Product Officer at Glia. "We are proud of our continued partnership with NCR Voyix, helping financial institutions boost operational efficiencies, strengthen relationships and increase conversions."

#contactcenterworld, @GliaInc, @ncrcorporation

Posted by Veronica Silva Cusi, news correspondent
Source: Glia


About Glia:
Company LogoGlia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
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About NCR Corporation:
Company LogoNCR Corporation a provider of consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Thursday, June 13, 2024

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2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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