New York, NY, USA, Jan 19, 2023 -- Glia, a provider of Digital Customer Service (DCS), announced the successful launch of a Credit Union Service Organization or CUSO focused on member service solutions. Glia selected a diverse grouping of its Credit Union clients to invest and form part of an advisory committee.
First Technology Federal Credit Union is leveraging Glia’s DCS platform to bring live and automated digital support to its members. Mike Upton, Chief Digital Officer for First Tech FCU, commented, "Glia is helping us closely align to the digital-first lifestyle of our members while driving new efficiencies for our credit union. The partnership has been highly successful and we were pleased to extend our commitment further by investing in Glia’s future."
Unitus Community Credit Union has been a Glia client since 2020, providing members with digital options and virtual branch experiences that have led to high member satisfaction rates. David Fehrer, Executive Vice President for Unitus, added, "We’ve been impressed with Glia’s innovative digital-first solutions and its deep understanding of the credit union industry. That has accelerated the successful delivery of on-screen solutions for our members. We believe strongly in Glia’s CU-focused approach and are happy to partner closer through our investment."
"As a Credit Union Service Organization, we firmly believe in the value of credit unions and are proud to strengthen our collaboration within the community to provide technology that enables smooth, personalized member support across the digital domain," said Dan Michaeli, CEO and Co-Founder of Glia. "This investment is an added vote of confidence from our clients, and we look forward to deepening relationships with these credit unions as well as others down the line."
Posted by Veronica Silva Cusi, news correspondent
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Published: Friday, January 20, 2023
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