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News : Glia Fuses Digital Customer Service with Alkami Online Banking Platform

#contactcenterworld, @GliaInc

New York, NY, USA, Aug. 6, 2020 -- Glia Technologies, Inc. (Glia), a provider of Digital Customer Service, announced that Alkami Technology, Inc. (Alkami), a cloud-based digital banking solutions provider, has integrated Glia's Digital Customer Service platform as part of Alkami's suite of online solutions. The Glia product is being sold by Alkami as a core part of their customer service strategy, and several clients are already in production with the joint solution.

"On behalf of the Glia team, I am honored to be partnering with Alkami, one of the fastest-growing companies in financial services technology," said Daniel Michaeli, Glia Co-Founder, and Chief Executive Officer. "With Glia, banks and credit unions can break down the walls of traditional customer support by meeting customers online and guiding them to quick and satisfying resolutions. By partnering with Alkami, we are making digital-first customer service more easily accessible to premier financial institutions and their users."

This partnership between the two innovators enables Alkami's clients to easily take advantage of Glia's Digital Customer Service technology to support customers and members effectively in any channel. Because of the integration work the two companies have already undertaken, the pre-integrated solution can be activated within a client's online banking instance with just a few clicks — a welcome lifeline in a time when physical branches are off-limits, and the demand for remote support is rising.

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"Alkami's capabilities in customer service are more important now than ever before," said Stephen Bohanon, Alkami Founder and Chief Strategy and Sales Officer. "Our strategy has always been to enable success in the digital banking age with an innovative, cloud-based, digital banking platform. Glia's approach to providing seamless customer service helps ensure our clients' digital success. In the COVID environment, many of our clients have expressed a need to find new ways to support their users, and Alkami continues to add innovative solutions to our partner portfolio to make it happen."

Glia's Daniel Michaeli added, "Customers today want quick, effortless experiences, and enterprises need efficiency improvements. Everyone benefits from time saved bypassing lengthy phone-based authentication and explanations, and from seamless transfers between channels, without losing context or having to restart the conversation. We're looking forward to serving our joint customers!"

#contactcenterworld, @GliaInc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Glia:
Company LogoGlia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Monday, August 10, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

7.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
PH: 0217991445

8.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 

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