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News : Glia Joins Two Amazon Web Services (AWS) Partner Programs

#contactcenterworld, @GliaInc, @awscloud

New York, NY, USA, Apr 12, 2021 -- Glia, a provider of Digital Customer Service, announced that it has joined two Amazon Web Services (AWS) partner programs, the AWS Independent Software Vendor (ISV) Accelerate program and AWS Public Sector Partner (PSP) Program.

AWS ISV Accelerate is a co-sell program for organizations that provide software solutions that run on or work with AWS. The program will enable Glia to drive new business and expedite sales cycles by connecting Glia to field sellers who serve active AWS customers globally. Built on AWS, Glia’s Digital Customer Service platform is available in AWS Marketplace, empowering users to take a digital-first approach to customer service. Joining the program has allowed Glia to collaborate more closely with AWS, ultimately helping more financial services companies modernize and enhance the customer experience.

Glia was also accepted into the AWS Public Sector Partner (PSP) Program, which validates AWS Partners with cloud-based solutions and experience supporting government, space, education, and nonprofits around the world. Participating in the program provides Glia with increased collaboration and resources from AWS from a public sector standpoint, helping them better support additional credit unions in the market.

"Expanding our partnership with AWS has allowed us to broaden our reach and connect with more financial services companies around the globe, providing them with the tools necessary to serve and support their customers in a digital-first world," said Justin DiPietro, Co-Founder and Chief Strategy Officer of Glia. "These programs directly support our mission of helping financial services companies cut costs, boost efficiencies and reimagine the customer experience with Digital Customer Service, enabling them to create long-term loyalty and a strong competitive advantage."

#contactcenterworld, @GliaInc, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: Glia


About Glia:
Company LogoGlia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
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About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Company Facebook   Company Twitter   Company YouTube   Company Profile Page

Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Wednesday, April 13, 2022

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2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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