#contactcenterworld, @GliaInc
Scottsdale, AZ, USA, Apr 26, 2023 — Glia, a provider of Digital Customer Service (DCS), announced a voice banking solution for the Glia Interaction Platform. The new feature is an extension to its turnkey AI-powered Glia Virtual Assistants (GVAs) to support dial-in phone interactions. This provides a single, native virtual assistant across the call center and digital channels to automate voice and chat interactions. The announcement was made at Glia’s customer event in Scottsdale, Arizona.
"Welcome to a new era of phone support with Glia’s Voice GVAs," said Jake Tyler, GVA Specialist for Glia. "Customers calling into financial institutions clearly prefer directly speaking with representatives for service. Extending GVA support to dial-in phone interactions allows them to simply converse for automated self-service and delivers a consistent experience across all channels. This single AI solution—a core component of the Glia Interaction Platform—drives new efficiencies while improving both resolution rates and customer satisfaction."
"Just as Glia Virtual Assistants continuously learn and improve, we are always enhancing our products to deliver more value for our customers. Adding AI voice banking capabilities to our GVAs, for example, allows financial institutions to offer a consistent self-service experience across all phone and digital channels with streamlined management and cost-saving efficiencies," said Justin DiPietro, Chief Strategy Officer and Co-Founder of Glia.
The automated voice banking solution is available immediately as part of Glia’s GVAs.
Posted by Veronica Silva Cusi, news correspondent
Source: Glia
About Glia:
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Published: Friday, April 28, 2023
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