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News : Glia Named Technology CUSO of the Year

#contactcenterworld, @GliaInc

New York, NY, USA, Aug 23, 2023 — Glia, a customer interaction provider unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has been named Tech CUSO of the Year by Finopotamus. The Finopotamus Tekkie Awards, co-sponsored by Credit Union tech-talk, recognize outstanding achievements in credit union technology.

"Technology limitations have long hindered credit unions’ ability to provide highly personalized member experiences, especially in today’s digital-first world," said Dan Michaeli, CEO and co-founder of Glia. "Glia’s technology solves this problem by unifying traditional phone, digital and automated channels, allowing credit unions to meaningfully interact with members regardless of channel. It’s rewarding to be recognized for the positive impact of our CUSO’s technology."

By offering a single unified platform to manage all interactions, Glia is putting the member rather than the channel at the center for service.

"As the only online resource providing in-depth technology coverage exclusively to credit unions, the 2023 Finopotamus Tekkie Awards recognize outstanding technology achievements from 2022," said Finopotamus Co-Founder W.B. King. "Founding partners John San Filippo and Roy Urrico and I agreed that in the category of Tech CUSO of the Year, Glia's digital-first member experience across all channels—SMS, chat, voice and video—without breaking the digital connection differentiated the company from its competition." King added that for the first time in Tekkie history, Glia tied for first place in the category with Member Driven Technologies (MDT).

#contactcenterworld, @GliaInc

Posted by Veronica Silva Cusi, news correspondent
Source: Glia


About Glia:
Company LogoGlia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
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