#contactcenterworld, @GliaInc, @jackhenryassoc
New York, NY, USA. Dec 13, 2022 -- Glia, a provider of Digital Customer Service (DCS), announced that its digital-first solution is now accessible through Jack Henry’s Banno Digital Platform™. This integration will allow more banks and credit unions to embrace Digital Customer Service, reimagining how they serve and support customers in a digital world.
Integrating Glia’s communication and collaboration capabilities into Jack Henry’s digital banking platform enables institutions to meet customers online and provide support across all digital channels—including SMS, chat, voice and video banking. Glia recently acquired bot provider Finn AI, resulting in a unified solution that allows financial institutions to provide customers with a seamless digital experience across both virtual and human assistants, ultimately boosting customer satisfaction while driving new operational efficiencies.
"Glia is making Digital Customer Service accessible to a growing number of banks and credit unions, empowering them with powerful tools to digitalize and transform customer service," said Steve Kaish, SVP of Alliances for Glia. "Our integration with Jack Henry accelerates that mission, allowing more institutions to facilitate digital-first engagements within the digital domain. As part of Jack Henry’s ecosystem, we are helping community institutions create competitive advantage."
#contactcenterworld, @GliaInc, @jackhenryassoc
Posted by Veronica Silva Cusi, news correspondent
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
About Jack Henry & Associates, Inc.:
Jack Henry & Associates, Inc. (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for financial services organizations. Its technology solutions serve more than 11,900 customers nationwide, and are marketed and supported through four primary brands. Jack Henry Banking supports banks ranging from de novo to mid-tier institutions with information processing solutions. Symitar is the leading provider of information processing solutions for credit unions of all sizes.
Published: Wednesday, December 14, 2022
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