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News : GLL Call Centre Creating 15 More Jobs One Year After Opening

#contactcenterworld

Belfast, Northern Ireland, Oct 1, 2022 -- A call centre linked to the social enterprise behind 16 leisure centres in Belfast is creating another 15 jobs.

GLL's customer support hub at Lanyon View, next to Lanyon Place Station, created 55 jobs when it opened in September 2021.

Now employing 60, it has handled more than 400,000 customer queries since opening, with recruitment now ongoing to add 15 more roles.

Operated as a social enterprise, GLL employs more than 600 people across Belfast.

Regional director Gareth Kirk said: "We know that our leisure centres and services can only be as good as the people we employ, and we are immensely proud of what the new Customer Service Centre team has achieved in their first year.

Martine Gibson, customer service centre manager at GLL, said: "our customer service advisors are required to deliver an excellent level of service to every customer and have dealt with hundreds of thousands of queries from across the UK.

"This includes supporting our customers from the initial membership stage through to helping them with bookings for lessons and courses.

"We work closely with GLL centre teams locally and across England and Wales. Every day, we receive positive feedback from our internal and external customers, and I am proud of each and every member of our team."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.irishnews.com


Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Tuesday, October 4, 2022

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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