Delray Beach, FL, USA, Sept, 2019 -- Global Call Forwarding, a U.S. cloud communications provider, has announced its new partnership with Allergan to improve call center support in Asia using local DID phone numbers.
Allergan is a global pharmaceutical provider with commercial operations in more than 100 countries. It has a portfolio of brands that spans four key therapeutic areas: medical aesthetics, eye care, central nervous system, and gastroenterology.
Their ability to provide localized telephone support across international markets is crucial. However, Allergan’s telephone support operations are managed from centralized regional contact centers, which restricts their ability to provide local telephone support to their customers.
Their immediate requirement was to obtain local phone numbers in key markets, which forward the inbound calls to one of Allergan’s regional contact centers. Multinational companies in today’s hyper-connected digital economy are increasingly utilizing cloud contact center solutions like direct inward dial (DID) numbers to implement this solution.
According to the VP of Marketing and Sales at Global Call Forwarding, Bulent Erkaya, "Using direct inward dial numbers can be the most effective way to offer a local point of telephone contact in any foreign market. By integrating this solution, Allergan was able to significantly expand their global support coverage without seeing a drastic increase in operating costs. They activated DID numbers in many key markets, delivering much-needed telephone support and managing their operations from centralized contact centers."
Having a regional office in APAC for sales, support, and service delivery made Global Call Forwarding the ideal candidate for this partnership with Allergan.
Posted by Veronica Silva Cusi, news correspondent
About Global Call Forwarding:
Launched in 2007, Global Call Forwarding was established by its parent company, United World Telecom, which had been providing international callback services since 1996. Global Call Forwarding rapidly became a global leader as a provider of international toll free and local numbers throughout the U.S. and international markets.
Published: Tuesday, September 17, 2019
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