London, UK, April 25, 2018 -- Communication company Natterbox has raised money in Series A funding from Octopus Investments.
Founded in 2010 by CEO Neil Hammerton, CTO Neil Burgess and Jim Page, Natterbox provides businesses with integrated cloud-based telephone services. They can be used to run a call centre, record calls and provide voice analysis.
The company will use these funds to expand into North America and the Nordics, as well as continuing to fuel growth in existing markets; the UK, Germany and Australia.
The money will also go towards sales and marketing.
Neil Hammerton, CEO and co-founder of Natterbox, explained the aims of his company: "Our goal is to help brands provide the ease, flexibility and personalisation of service over the phone that customers get when interacting online. There is a huge opportunity, that many businesses are missing out on, to take insights from phone calls and use them to better inform customer service agents and sales teams when speaking to customers.
"We believe we are one of the most disruptive business in our sector, and our success to date shows the market need for what we deliver," he added.
Octopus Investments is a UK fund, which backs early-stage companies within energy and healthcare among other things.
Grant Paul Florence, head of Intermediate Capital at Octopus Investments, praised the move: "Natterbox is a really exciting business. It has a compelling, disruptive proposition, which is supported by a strong customer base that makes it perfectly poised for rapid growth.
"With its experienced management team and customer-first approach, it is a great addition to our portfolio."
Posted by Veronica Silva Cusi, news correspondent
Natterbox enables organisations to deliver service levels to their customers through efficient and effective integration of voice into their digital customer communications. Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Natterbox is available on the Salesforce AppExchange, and customers include Groupon and Legal & General.
Published: Thursday, April 26, 2018
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