News : Global Communications Platform Backed by Malta-based EBO

Valletta, Malta, Aug 27, 2020 -- EBO.ai and Vonage joined forces to develop a multi-channel conversational solution that brings EBO’s Virtual Agent to the world’s biggest messaging app, WhatsApp, for the first time. The collaboration means that businesses are now able to take their customer service from the contact centre to the customer’s personal device.

The partnership combines EBO’s Virtual Agent with the Vonage Voice, Video, and Messaging APIs to create seamless support journeys across any touch-point of the client’s preference, including Viber and Facebook Messenger besides WhatsApp.

The integration with EBO’s Virtual Agent will now expand the capabilities of the Vonage Communications Services Platform to offer automated customer support on cue. The communications tool leverages artificial intelligence and cloud infrastructure to deliver customer service directly through the natural communications environments used by individual customers like messaging apps.

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"Our partnership with Vonage is an exciting step forward, as together we are providing powerful, transformative, intelligent tools at the forefront of communications solutions." explained EBO.ai CEO, Dr Gege Gatt. "This relationship also opens up WhatsApp messaging to EBO’s powerful AI solution. WhatsApp which is the most popular global mobile messaging app with 1.6bn active users is now a supported, legitimate channel in EBO’s AI offering. We’re proud that our partnership is showing the world what the future holds for communications technology."

#contactcenterworld, @vonage, @EBO_ai

Posted by Veronica Silva Cusi, news correspondent
Source: https://newsbook.com.mt

About Vonage:
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.

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Published: Monday, August 31, 2020

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