News : Global Customer Adoption Accelerating for 8x8 Contact Center Solution
San Jose, CA, USA, May, 2019 -- 8x8, Inc. (NYSE:EGHT), a cloud provider of voice, video, chat and contact center solutions, announced accelerating momentum for its 8x8 Contact Center solution with two new customer wins.
NorthStar Home, a home security and automation company in North America, selected 8x8 Contact Center as their cloud solution in order to migrate from an on-premises contact center system. "As one of the fastest growing home security and automation companies in North America, our customers depend on us to deliver the highest level of service to keep their homes safe and secure," said Matt Fletcher, Director of IT and Development, NorthStar Home. "In order to continue our rapid company growth and exceed rising customer expectations, we worked closely with Dynamic Network Advisors to look at modernizing our legacy, on-premises contact center system. We selected 8x8, which allows us to move our contact center to the cloud and provide much needed flexibility as the business scales. Also, we can leverage strong quality management, analytics and reporting capabilities for smarter, faster outcomes and enhanced customer experience."
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In the United Kingdom, healthcare provider Bluecrest Health Screening saw value in integrating their contact center with their unified communication solution for their business environment. "In a competitive market like ours, you really need a joined-up solution - not an appointment system. Everyone in our team needs to understand where the customer is in their journey," said Angela Rodbourne, Contact Centre Director at Bluecrest Health Screening. "That's exactly what the 8x8 X Series delivers. The integrated UC and Contact Center solution enables agents to manage inbound calls, emails and cases easily, and now more calls are resolved the first time. The system has assisted in creating a better customer experience, and even during periods of rapid growth and system upgrades we maintained and increased our customer service rating with 93 percent of customers rating services as Excellent/Good, while the company’s online review score has reached 4.8/5."
"The demand for our Contact Center solution has been surging this year across both new and existing customers who realize the value in moving this key communications hub to the cloud. Five of our top 10 largest deals in fiscal Q4 ‘19 included Contact Center along with UC," said Dejan Deklich, Chief Product Officer at 8x8. "This momentum is being driven by the adoption of our single technology platform which allows companies to bundle both their UC with their contact center for a comprehensive, real-time view of business performance. The adoption in contact centers is a reflection of the growing need in the marketplace for one cloud communications platform that helps businesses decrease time to resolution and enhance customer satisfaction."
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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