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News : TELUS International Deploys Verint Workforce Engagement on Google Cloud’s Platform

#contactcenterworld, @Verint, @TELUSint

Melville, NY, USA, May, 2021 -- Verint(R) (Nasdaq: VRNT), a Customer Engagement Company™, announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform deployed on Google Cloud’s platform.

TELUS International designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company partners with brands from industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

The selection and implementation of Verint Workforce Engagement is the latest development in the two companies’ long-term partnership. The deployment supports TELUS International’s team members and will also be offered to TELUS International’s clients worldwide as a workforce engagement and customer experience platform.

"Verint is proud to partner with TELUS International and Google Cloud – we are also committed to support all varieties of cloud deployments and cloud environments, providing our customers with maximum flexibility to choose the environment that works best for their needs," says Verint’s John Bourne, SVP, global channels and alliances. "With Verint Workforce Engagement and Google Cloud, TELUS International has a world-class customer engagement platform to empower the remote and globally distributed workforce to support exceptional customer experiences, while gaining real-time insight into business operations for adjustment as needed to meet today’s ever-changing demands both within contact centers and throughout the enterprise."

"Leveraging Verint Workforce Engagement on Google Cloud’s platform simplifies team member effort to help empower the delivery of exceptional customer experiences," said Katy Elder, manager of Verint Global IT engineering, TELUS International. "The result is improved employee engagement and readiness, reduced compliance risks, and the ability to make customer interactions more effective. For example, with Verint operating on Google Cloud, we can quickly obtain information on customer interactions, regardless of channel, and run engagement analysis for detailed views of customer inquiries, enabling us to quickly isolate issues and provide personalized levels of support."

#contactcenterworld, @Verint, @TELUSint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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About TELUS International:
Company LogoTELUS International (NYSE and TSX: TIXT) designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
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Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Tuesday, May 25, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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