News : Global DMS Transforms Customer Service With NewVoiceMedia
NewVoiceMedia, a global provider of cloud technology, announced that Global DMS, a provider of web-based, compliant real estate valuation software, has chosen its ContactWorld for Service solution to enhance its B2B sales and customer support programs.
Global DMS needed to ensure its account management, sales and support teams could deliver the right level of service to each customer quickly. Because Global DMS uses Salesforce as its backbone CRM, the new solution needed to integrate seamlessly.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Thanks to ContactWorld’s seamless integration with Salesforce, our staff have real-time insight into each caller, so we can provide the right level of service," said Matt McHale, Co-founder and Chief Revenue Officer. "It also makes our salespeople much more flexible because they can use it from anywhere. Plus, its specialized reporting gives us new insight into how our processes are performing. In short, NewVoiceMedia has made our customer service more intelligent while providing an exceptional experience for our customers.
Today's Tip of the Day - Patronising Agents
More Editorial From NewVoiceMedia
About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About Global DMS:
Founded in 1999 and headquartered in Lansdale, Pennsylvania, Global DMS is a mortgage industry provider of commercial and residential real estate valuation solutions
Published: Wednesday, August 19, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...