News : Global DMS Transforms Customer Service With NewVoiceMedia
NewVoiceMedia, a global provider of cloud technology, announced that Global DMS, a provider of web-based, compliant real estate valuation software, has chosen its ContactWorld for Service solution to enhance its B2B sales and customer support programs.
Global DMS needed to ensure its account management, sales and support teams could deliver the right level of service to each customer quickly. Because Global DMS uses Salesforce as its backbone CRM, the new solution needed to integrate seamlessly.
"Thanks to ContactWorld’s seamless integration with Salesforce, our staff have real-time insight into each caller, so we can provide the right level of service," said Matt McHale, Co-founder and Chief Revenue Officer. "It also makes our salespeople much more flexible because they can use it from anywhere. Plus, its specialized reporting gives us new insight into how our processes are performing. In short, NewVoiceMedia has made our customer service more intelligent while providing an exceptional experience for our customers.
Today's Tip of the Day - Continuous Improvement
More Editorial From NewVoiceMedia
About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About Global DMS:
Founded in 1999 and headquartered in Lansdale, Pennsylvania, Global DMS is a mortgage industry provider of commercial and residential real estate valuation solutions
Published: Wednesday, August 19, 2015