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News : Global Leader in Gaming Wins ContactCenterWorld Gold Awards
Global Leader in Gaming Wins ContactCenterWorld Gold Awards
U.S.A., IGT (NYSE : IGT) the global leader in gaming, enables players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. IGT became a Gold Medal Winner and Ranked #1 among competing contact centers in the Americas for Best Technology Innovation in a Large Contact Center. Additionally, Anthony Andrade, Senior Manager of Applications Training, became a Gold Medal Winner and Ranked #1 for Best Contact Center Trainer in the Americas. The awards were presented by ContactCenterWorld.com(www.ContactCenterWorld.com/worldawards)
The awards, the 10th Annual Top Ranking Performer Awards recognize the best contact centers and professionals working within the industry all around the World. The program is split into 3 regional events - Americas, Europe Middle East & Africa, Asia Pacific and only the best in each region qualify to present their case to an esteemed audience of industry peers who then determine who is the best and who qualifies to represent the best in the region to share best practices at our annual global best practices conference in Las Vegas 2-5th November 2015 (www.ContactCenterWorld.com/conferences)
Every year industry professionals from around the World join the event in Vegas to learn from the best all around the World. An expected audience of around 200+ executives from over 30 nations will attend the Las Vegas conference and hear from IGT and other top performers as they share their secrets of success with the audience who in turn go away with hundreds of best practice ideas to improve their contact center. It’s been likened to the Olympics as so many nations best share what they do and the only event of its kind in the World.
"For our company, earning this level of recognition from contact centers across multiple industries is a tremendous validation of our efforts and achievements," said David DeAngelis, Director of Technology Training and presenter of IGT’s Technology Innovation presentation at ContactCenterWorld’s Americas competition in Orlando this year.
The awards annually attract over 1500 entrants (across 30+ categories and covering centers from the very small to the largest) from 50 nations worldwide and IGT had to persuade judges all around the World they are worthy to be finalist and be eligible to present at the ContactCenterWorld.com Best in Americas regional conference in Orlando in June where they won GOLD. Every year ContactCenterWorld.com runs the global awards program and the 2016 awards are already open for entrants all around the world to enter (www.ContactCenterWorld.com/worldawards)
Raj Wadhwani, President of ContactCenterWorld.com added "We are proud to once again recognize IGT (previously GTECH) for their outstanding award wins this year. As a company, they have been involved for many years and have won many awards from ContactCenterWorld.com. Through the awards and conference programs, they openly share their best practices and have in turn taken away many ideas to help them continuously improve their service. We know they are proud and these awards help motivate and build morale amongst their 13,000 employees in over 100 countries Worldwide. As industry leaders IGT know the value of learning and staying ahead though sharing and the ContactCenterWorld.com awards is a perfect platform to help them and other companies stay ahead of the rest!"
Steven Kay, Senior Director of IGT’s Contact Centers, added: "Our customers are aware of the efforts we make to provide outstanding service and are some of our strongest supporters. However recognition from outside of the gaming industry, especially within the ContactCenterWorld program of competitions, adds a whole new level of support to the story of our success. Other contact center experts are looking at our best practices and achievements and saying that they are worthy of special recognition. In this case, in these two categories, our peers across various industries are saying we are the best. This validation helps us, certainly, by directly building morale. And it also helps our customers know that we are constantly benchmarking ourselves and striving for continual improvement."
Wadhwani added "We are excited to invite IGT to the global best practice event in Las Vegas (2-5th November 2015 (www.ContactCenterWorld.com/conferences) where they will represent USA and the best in Americas and share their ideas alongside the best in Europe, Middle East & Africa and Asia Pacific and we will crown the best in the World at that event. For companies who enter these awards and go on to compete, the benefits are huge – not only can they win awards, they also benefit from global exposure and they learn from the best of the best in the industry so become even better! It’s like being surrounded by the elite who share ideas – everyone wins, especially those who come along to learn true best practices and are there to just listen to the hundreds of ideas"
IGT (NYSE:IGT) is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. Leveraging a wealth of premium content, substantial investment in innovation, in-depth customer intelligence, operational expertise and leading-edge technology, our gaming solutions anticipate the demands of consumers wherever they decide to play. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has more than 13,000 employees. For more information, please visit www.merger.igt.com <http://www.merger.igt.com/>.
ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 145,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.
Find out more at www.ContactCenterWorld.com.
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About the Top Ranking Performer Awards
The annual Top Ranking Performer Awards was established in 2006 and is regarded by some as the Olympics of the contact center world as companies from all around the world compete for these prestigious awards and recognition. The 2016 awards are open already – details at www.ContactCenterWorld.com/worldawards
About the Top Ranking Performers Conferences
The annual Top Ranking Performer Conference was co-established in 2006 to run alongside the Top Ranking Performer Awards and is the most recommended industry conference in the contact center World. Delegates from all over the world attend and hear best practices shared by those who run centers. 4 events are run annually – one in Asia Pacific, one in Europe and 2 in North America – details at www.ContactCenterWorld.com/conferences
Today's Tip of the Day - Benchmark Versus Best Agents
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, July 28, 2015