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News : Global Relocation Firm Chooses Intellicom to Cut Costs and Boost Productivity

#contactcenterworld, @jindal_x

Dublin, Ireland, Dec, 2018 -- International relocation services company, Irishrelo has chosen business telephony provider, Intellicom to run its global contact centre located in Kilcock, Co Kildare.

"VoIP gives us much more operational flexibility and allowed us to use soft clients with headsets for our agents," explains Mark Scully, European team lead with Irishrelo. "This was an easy sell to staff and has greatly increased productivity."

The cloud-based version of Intune was deployed for Irishrelo as it removes the administration overhead associated with managing and maintaining the telephony system.

"We do the heavy lifting but give Mark lots of self-service options through our Inform portal," explains Robbie Fitzpatrick, business development manager with Intellicom.

"For example, if extensions need to be forwarded to mobile, Mark can simply switch on the ‘Follow Me’ function through our user-friendly, web interface which provides automatic call forwarding."

"We trialled the system and the setup was very powerful", said Mr Scully. "We had an Intellicom engineer with us on the day of the changeover and the move was very seamless in the end. Our business is growing and we’d like to see Intellicom growing with us."

#contactcenterworld, @jindal_x

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.itcork.ie


About JindalX:
Company LogoIntellicom is a specialist software development company and telecommunications service provider focusing on open standards-based IP telephony, advanced contact centre and unified communications solutions. It offers a full infrastructural and service solution including all associated voice and data network connectivity, third party systems integration, custom solutions development and on-site support. Its complementary services include highly competitive call rates, call routing and termination services and new number range allocations.
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Today's Tip of the Day - Act On Your Customer Intelligence

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Published: Wednesday, December 5, 2018

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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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