News : Global Student Housing Marketplace Opens Austin Call Center
Student.com, a marketplace for student housing, announced the opening of its new customer service call centre in Austin, Texas. The new call center will allow Student.com to provide around-the-clock global assistance for students booking housing, alongside the company’s two existing call centers in London and Shanghai.
Officially in operation from April 30th, the Austin call center will be supervised by Head of Client Services, Abby Browning, with support from Head of Training & Quality, Borja Gomez, who is based at the company’s London call center. It will provide support for customers speaking English, French, Spanish, Farsi, and Chinese (Mandarin). Three customer service consultants are currently employed at the center, and the company aims to hire more staff as demand increases.
"Our customer service teams aim to give students complete peace of mind and dedicated support with their housing search and applications, as part of the free service Student.com offers," said Leanne Ballard, VP Commercial, Student.com. "We’re delighted to expand our customer services operation to cover North America and, as a result, offer truly global support for students. In particular, we’re seeing almost double the number of students in the US using our service compared to last year, so it’s crucial that we have a team in place as demand continues to grow across the region."
The call center is located in Student.com’s Austin office. On May 1st, Student.com opened its fourth call center in Kuala Lumpur, Malaysia to extend its support service across South East Asia.
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Student.com is the largest marketplace for student accommodation globally, listing more than 800,000 beds in over 400 cities worldwide. The company seeks to simplify booking accommodation for students through a free global service that puts security and ease-of-use first. To date, the company has raised $70 million from investors including VY Capital, Li Ka-Shing’s Horizons Ventures, Expa, Spotify founders Daniel Ek and Martin Lorentzon, Facebook VR’s Hugo Barra, and Breyer Capital’s Jim Breyer.
Published: Thursday, May 10, 2018
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