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News : Global Tech Company Creates 100 Jobs in Galway

#contactcenterworld, @Genesys

Galway, Ireland, Jan 6, 2021 - Genesys, a global provider of cloud customer experience and contact centre solutions, announced it is creating 100 new software roles in Ireland. The company’s R&D Centre for Digital and artificial intelligence (AI) in Galway is a key driver of technology innovation for Genesys as it works to transform the way brands and people connect in a digital-first world.

Genesys first established its presence in Galway in 2018 when it acquired local AI start-up, Altocloud. At that time, it pledged to create 200 jobs in the region by the second half of 2021 and is on track to meet this commitment.

Now, it plans to fill an additional 100 software engineering roles based at its Galway facility or across Ireland in remote positions spanning software development, cloud computing, DevOps, AI and user experience, a 50% increase over its original commitment.

As a result of this growth, Genesys is relocating to a larger Galway location in the Bonham Quay development in the fourth quarter of 2021. The new Genesys offices in Galway, its largest R&D site in Europe, will occupy nearly 40,000 square feet of the new development.

In addition to bringing jobs to Galway, Genesys is looking to attract talent from across the country with remote work options. The new facility will serve as a hub for innovation workshops, training and meeting space.

Furthermore, the company is also investing in the community and fostering local talent. To kickstart career prospects for young adults in the West of Ireland, the company employs interns and graduates from across the region, including NUI Galway, Galway-Mayo Institute of Technology and the University of Limerick. Genesys has also become the principal sponsorship partner to Connacht Rugby Club.

Welcoming the news, The Taoiseach, Micheál Martin said, "I am delighted to welcome today’s announcement by Genesys of 100 new roles here in Ireland. This is a strong vote of confidence in the skills, talent and ability of our workforce, and of Ireland’s continued attractiveness as a destination for international investment. Genesys has enjoyed great success since coming to Galway in 2018 and I wish them every continued success in the future."

"Galway has played an integral role for Genesys in developing innovations in the fields of cloud, digital, and AI," said Barry O’Sullivan, EVP and GM of Digital and AI, Genesys. "As companies need to keep pace with consumers’ evolving preferences for digital engagement across the overall customer experience, we are focusing on hiring world-class talent in Ireland to help deliver technologies that make it possible with our vision of Experience as a Service."

#contactcenterworld, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businessworld.ie


About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

Read today's tip or listen to it on podcast.

Published: Friday, January 8, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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