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News : Globe Partners with GMS to Transform Enterprise Customer Experience with AI-powered Solutions

#contactcenterworld, @enjoyglobe

Manila, Philippines, Mar 7, 2024 - Globe has entered into a strategic partnership with AI-driven communications solutions partner GMS to revolutionize the landscape of customer experience for enterprises across the country through communications solutions powered by Artificial Intelligence (AI).

Globe and GMS are committed to enhancing the experience for enterprise customers by offering a comprehensive omni-channel campaign suite. This includes the deployment of conversational AI tools like chatbots to facilitate initial interactions, and leveraging GenAI for content creation, analysis, and insights.

"We’ve had a highly successful collaboration with GMS for international A2P messaging through our portfolio company m360 for several years. Now, we are excited to extend our partnership because we believe GMS’ redefined business strategy aligns with Globe’s goal to empower each Filipino with everyday digital solutions," said Ernest Cu, President and CEO of the Globe Group.

GMS' expertise in communications solutions will bolster Globe's ability to deliver sustainable business solutions to its customers and end users. These solutions are also tailored to complement Globe's range of digital offerings, encompassing fintech, healthtech, adtech, edutech, climate tech, shared services, investments, and entertainment sectors.

Charles Upchurch, CEO of GMS, remarked: "Building on our strong legacy in messaging and our profound knowledge of the MNO and enterprise business, GMS is shifting its focus to the AI-powered future of communications. We’re leading this transformation by partnering with our clients and supporting them in every step of their journey. And we are excited to have this major partnership with Globe as it continues to expand its menu of digital solutions."

#contactcenterworld, @enjoyglobe

Posted by Veronica Silva Cusi, news correspondent
Source: https://mb.com.ph


About Globe Telecom:
Company LogoGlobe Telecom, commonly known as Globe, is a major provider of telecommunications services in the Philippines.
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Today's Tip of the Day - Communication Is Key

Read today's tip or listen to it on podcast.

Published: Friday, March 8, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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