#contactcenterworld, @awscloud, @enjoyglobe
Singapore and Manila, Philippines, Dec 16, 2020 -- Globe Telecom has moved the majority of its technology infrastructure to Amazon Web Services (AWS) to enhance experience levels for its customers across the Philippines.
The telecommunications provider is leveraging key cloud services such as compute, database and analytics, supported by machine learning and customer engagement solutions.
The business has so far migrated "carrier-grade and mission-critical" applications from on-premises data centres to AWS, spanning contact centre operations, customer analytics, network and service assurance systems, in addition to infrastructure operations, monitoring and security tools.
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With plans in place to modernise more applications in the future, the move has helped reduce the time required to provision new infrastructure resources from over two months to less than two days, while also boosting app performance by 15x and reducing infrastructure maintenance and operation costs.
"Globe is committed to delivering new services that promote digital inclusion and improve the lives of Filipinos, and AWS helps us do just that," said Ernest Cu, president and CEO of Globe. "The capabilities of AWS enable us to foster a customer-focused company culture that uses technology to solve meaningful customer problems. This helps us develop more purposeful relationships with our customers, making us their network of choice."
Delving deeper, Globe has migrated seven core carrier-grade workloads from on-premises data centres to AWS, including its MYCOM network and service assurance system.
"Globe is successfully transforming to become more innovative and agile to better meet the rapidly changing demands of its customers," said Conor McNamara, managing director of ASEAN at AWS. "By selecting AWS for the majority of its cloud infrastructure, Globe enables all employees across the organisation to access the technology and applications needed to innovate new services at speed and scale, bringing opportunities to deliver new customer experiences and further drive digital inclusion in the Philippines."
To complement the deployment, Globe recently launched a skills enablement program to ensure 100 per cent of the company’s internal IT team is AWS certified by 2021. Under the banner of Athena Globe Community of Practice, the initiative incorporates AWS training and certification programs with more than 200 employees already completing the courses this year.
Posted by Veronica Silva Cusi, news correspondent
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
About Globe Telecom:
Globe Telecom, commonly known as Globe, is a major provider of telecommunications services in the Philippines.
Published: Friday, December 18, 2020
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