News : Globitel Releases a New Version of its Workforce Management System (WFM)
Amman, Jordan, May 8, 2016 -- Globitel, a telecom and customer care solutions provider, announced the release of version 2.4.1 of its outstanding WFM solution; a platform for optimizing the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor activities.
Globitel’s WFM is one of the company’s core solutions providing flexibility and ability to be adopted in different call center environments. It is part of the Workforce Optimization suite of solutions which was included in the Gartner Magic Quadrant for Customer Engagement Workforce Optimization 2015.
Commenting on the release, Globitel’s President Samer Halawa said "Our WFM is a solution that does not only enhance workflow efficiency at the customer engagement center, but also functions as an agent-empowering platform that offers schedule and shift management tools for agents." Halawa continued "Being a crucial asset for call centers, we are always on the run to provide a WFM platform that is updated with modern functionalities for our clients to meet their goals at their front lines of customer engagement."
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Globitel, founded in 1996, is one of the few companies offering a wide range of telecom solutions to cover different telecom needs of various industries. At Globitel, we take pride in having the competence and the ability to offer a wide range of products covering the needs of both telecom operators and call centers in more than 35 countries. Our call Center solutions cover , Call Recording and Quality monitoring (Speechlog) , WFM solution , and Agent Performance Management platform .
Published: Tuesday, May 10, 2016
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