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News : Glory’s TellerInfinity Assisted Service Solution Achieves Certification with KAL's K3A Software Application Environment

#contactcenterworld

Basingstoke, England, Nov, 2017 -- Glory announced that its TellerInfinity™ solution has been certified to operate with KAL’s K3A application software. This is a further example of Glory’s open software approach that enables it to partner with software providers to ensure flexibility and easy implementation for its customers.

Established in 1989, KAL is a worldwide provider of hardware independent self-service software solutions. It specialises in solutions for bank ATMs, self-service kiosks and bank branch networks. 

Aravinda Korala, CEO at KAL, said: "Banks are increasingly reliant on self- and assisted service machines to deliver the high level of service customers have come to expect at traditional branches. KAL is delighted to be working with Glory and its TellerInfinity solution to provide today’s bank customers with all of the basic bank transactions they need, as well as newly expanded services."

Michael Bielamowicz, EVP Global Solutions at Glory said "Assisted service technology is enabling banks worldwide to transform the way they provide branch services. The branch still has a key role to play and today’s announcement re-affirms our strategy of broadening the range of implementation and integration options available to our customers. It's all about improving customer service and choice. We recognise how important it is to give our customers options and are delighted to be working with KAL to enable more customers to enhance branch service delivery."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com

Today's Tip of the Day - Managing Change

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Published: Thursday, November 30, 2017

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CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
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