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#contactcenterworld, @talkdesk
San Francisco, CA, USA, Feb 5, 2020 - Talkdesk, Inc., a cloud contact center for innovative enterprises, announced Glovo selected Talkdesk as its contact center solution. Glovo is an on-demand courier service that purchases and delivers any product through its mobile app. Glovo needed a scalable and customizable cloud solution to accommodate its customer service operation and integrate easily with its existing CRM databases.
"Supporting our customers with a superior level of customer service is what sets Glovo apart from our challengers in a highly dynamic and competitive environment," said Ludovic Magnier, global customer service tools manager, Glovo. "The agility of Talkdesk’s cloud contact center allows Glovo to remain ahead of our customers’ needs through a rapid pace of product innovation, seamless integrations in an easy-to-use and comprehensive solution that will enable us to pursue an aggressive growth and expansion plan."
Talkdesk’s scalability was a crucial differentiator in Glovo’s final decision to move its rapidly expanding customer service operations to Talkdesk Enterprise Cloud Contact Center. The ability to adjust service levels to meet fluctuating demands and seasonal traffic spikes will help Glovo reduce costs and keep pace with customer needs while improving contact center efficiency. T
"We are excited to be the customer service backbone of Glovo’s growing operation with Talkdesk enterprise cloud contact center solutions as the foundation for its outstanding customer experience," said Tiago Paiva, chief executive officer, Talkdesk. "Today’s forward-thinking enterprise organizations like Glovo are making customer experience a competitive advantage with Talkdesk and transforming their contact centers to keep pace with customer demand."
#contactcenterworld, @talkdesk
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, February 6, 2020
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