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News : GM Announces Leadership Changes
Nov 21, 2014 -- General Motors has announced a series of leadership changes following the upcoming departure of Mary Chan, Vice President, Global Connected Customer. GM states that the changes "fortify its senior leadership team, adding further diversity in perspective and experiences" that will allow the company "to continue its evolution into a stronger, more customer-centric organization."
"We understand that we have to earn our customers’ trust and loyalty, and that every interaction matters," CEO Mary Barra said. "The vehicle purchase is just the start. We intend to earn customers for life by delivering exceptional quality and customer care, and these changes put us on a path to achieving that."
Outside of Chan’s departure in 2015, the changes — all of which are effective immediately — are as follows:
Alicia Boler-Davis, currently senior vice president, Global Quality and Customer Experience, is named senior vice president, Global Connected Customer Experience. In addition to her current customer experience responsibilities, she will assume responsibility for the Global Connected Consumer organization, which includes OnStar and its call centers. Under Boler-Davis’ leadership, GM has reshaped its global quality strategy, how the company interacts with its customers through call centers and social media, as well as the use of predictive tools and modeling. Boler-Davis will continue to report to GM CEO Mary Barra.
Grace Lieblein, currently vice president, Global Purchasing and Supply Chain, is named vice president, Global Quality, assuming the quality element of Boler-Davis’ responsibility. Under Lieblein’s leadership, GM has set the foundation for more productive supplier relations, based on greater collaboration, dedication to quality fundamentals and a focus on mutual success. Lieblein has extensive experience in manufacturing, vehicle engineering, purchasing and global markets. In her previous role, Lieblein reported to Mark Reuss, but now report to GM CEO Mary Barra.
Steve Kiefer, currently vice president, Global Powertrain, is named vice president, Global Purchasing and Supply Chain, assuming Lieblein’s responsibility. Kiefer will report to Mark Reuss, executive vice president, Global Product Development, Purchasing and Supply Chain. He will continue to build on the progress Lieblein established with suppliers. Kiefer’s extensive leadership experience in the supplier community and strong technical expertise will be key as GM continues its efforts to reshape how the company and its suppliers work together, partner for mutual success, and deliver greater value to customers.
Dan Nicholson, currently executive director of Powertrain Embedded Controls, is promoted to Global Powertrain vice president, assuming Kiefer’s responsibility and reporting to Mark Reuss. Nicholson’s broad-range global experience in quality, powertrain development, engine calibration, and controller and software integration are especially valuable as embedded controls and software are increasingly being applied to engine and drivetrain systems. A replacement for Nicholson’s current role will be named later.
Posted by Veronica Silva Cusi, news correspondent
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About General Motors:
General Motors Corp. (NYSE: GM), A global automaker, has been involved in global sales for 76 years. Founded in 1908, GM today employs about 284,000 people around the world. General Motors manufactures its cars and trucks in 33 countries.
Published: Monday, November 24, 2014