News : GM Voices Partners with Blueworx
Alpharetta, GA, USA, Jan 25, 2017 -- GM Voices, a producer of professionally-recorded voice prompts for automated applications, announced a partnership with Blueworx, a provider in Interactive Voice Response designed to deliver the highest level of performance, security, reliability and scalability to organizations worldwide. Having recently acquired IBM WebSphere Voice Response, Blueworx will work closely with GM Voices to provide seamless voice recording services in its continued support and development of the voice response platform.
Working closely with GM Voices, Blueworx will now be able to expand support options for existing IBM customers as well as offer new prospects quality voice services. A key part of migrating existing customers from on-premise solutions to the Blueworx Voice Response (BVR) Cloud will be the opportunity to record, move and re-format existing voice prompt libraries.
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"Blueworx not only delivers exceptional voice technologies, but also has a keen focus on the customer experience," said Darrell Hensley, President of GM Voices. "They’ve long recognized the value professionally-recorded voice brings to caller interactions, and we’re very happy to provide their sales, support teams and end users with natural-sounding audio that will continue to keep their turnkey solutions at the very top of the industry."
"With the Blueworx Voice Response platform, we have doubled down on development, support and new feature roll-outs to keep the solution viable for a long time to come," said John Marino, CEO of Blueworx. "By partnering with GM Voices, we’re making it easy for Blueworx customers to deliver a branded voice experience, further establishing our company as one that looks at customer engagements in a holistic and personalized light."
#contactcenterworld, @gmvoices, @goblueworx
Posted by Veronica Silva Cusi, news correspondent
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About GM Voices:
Since 1985, GM Voices, Inc. has emerged as a provider of recorded voice, language localization, persona development and Voice Branding solutions for automated voice technologies.
Blueworx is an Interactive Voice Response platform designed to deliver the highest level of performance, security, reliability and scalability. The enterprise-grade platform is optimized to run on IBM AIX and is compatible with all key IBM Power Systems servers. Blueworx is used by some of the largest enterprises and Telcos in the world for customer self-service, proactive notifications, intelligent call routing, voicemail, SMS applications and more. The Blueworx team consists of ex-IBM and contact center industry veterans,
Published: Monday, January 30, 2017
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