Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND

MANAGING A WORK FROM HOME TEAM - FREE ONLINE CONFERENCE STARTS IN

Upcoming Events

MANAGING A WORK FROM HOME TEAM - FREE ONLINE CONFERENCE STARTS IN

INCREASE MOTIVATION - WHAT DRIVES YOU CRAZY AT WORK!

10 BEST PRACTICE IDEAS FROM AWARD WINNERS - Episode 1

Outsourcing - Tips & Best Practices

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : GMP Urge Public to Report Online Following Increased Demand on Call Takers

#contactcenterworld

Manchester, UK, June 7, 2021 -- Officers are urging the public to think before dialing 999 for non-emergency matters and report them online following another weekend increase of calls.

Greater Manchester Police has seen a large increase in operational demand across the region.

The combination of lockdown easing, half term holidays resulting in reduced numbers of people away on holiday and the sunny weather have arguably resulted in a rise in calls.

The number is even greater than last weekend and is a significant increase of 32 per cent compared to normal call patterns, in particular those seen only in March this year.

A total of 7,024 999 calls were received last Friday, Saturday and Sunday and based on the numbers of calls from yesterday (Friday, June 4 - 2,185 999 calls) it is highly likely the pattern will be matched this week, seeing in excess of 7,000 calls per day.

At certain times, up to 60 per cent of 999 calls are not an emergency - causing significant delays in Greater Manchester Police responding to emergency calls effectively.

The public can report a crime or information online by visiting: www.gmp.police.uk and clicking 'Report' or by speaking to a call taker using the LiveChat service on the bottom right of the homepage screen 24 hours a day.

Crime reference numbers and other queries can also be dealt with online and will help to ensure those in an emergency can speak to our call takers faster.

Assistant Chief Constable Nick Bailey said: "Our call centre is a vital service and all of our call takers work extremely hard to answer thousands of calls every single day.

"The easing of restrictions and the sunny weather will inevitably lead to more calls but there are still a large number of calls that could be resolved quicker by using our online services.

"We're also urging the public to consider whether their query or non-urgent matter can wait until after the weekend if appropriate as the number of calls are expected to continue throughout the weekend.

"The message is clear - if it's not 999, report it online."

GMP's online reporting services are a convenient and effective way of making reports and can be easily accessed online.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.oldham-chronicle.co.uk


About Greater Manchester Police :
Company LogoGreater Manchester Police is the police service responsible for law enforcement within the metropolitan county of Greater Manchester in North West England.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Back To The Basics

Read today's tip or listen to it on podcast.

Published: Tuesday, June 8, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 259 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =