#contactcenterworld, @GnaniAi, @transcosmos_pr
New York, NY, USA, Dec 8, 2021 -- Gnani.ai, a provider in Voice-AI-led omnichannel customer service automation space, announced a strategic partnership with transcosmos, Inc. (TYO: 9715), a US-based regional and global provider in BPO and the contact center industry. Transcosmos Inc and Gnani.ai will help leverage each other’s technology and business strengths to provide optimal services for customers. The partnership agreement will also enable customer-centric businesses in North America to rapidly adopt digital and automation technologies and offer a flawless customer experience for nurturing customer journeys through contact center operations.
Whilst Gnani.ai is expected to benefit enormously from transcosmos Inc.’s network and clientele, Gnani.ai’s Conversational AI automation suite will be a powerful addition to the contact center offerings of transcosmos Inc.
"Customer-focused businesses are today turning towards conversational AI-based solutions to transform customer service eco-system to give them a competitive edge. Given the scope for multi-lingual contact centers of all shapes and sizes to automate customer interactions across various touchpoints, we’re confident about Gnani.ai’s repertoire and domain expertise to add tremendous value to our offerings," said Shin Nagakura, Chairman of transcosmos Inc. and CEO of transcosmos America, Inc.
Commenting on the announcement, Ganesh Gopalan, Co-founder, and CEO, Gnani.ai said: "The era of automation-led new age CX is here to stay for long. I'm sure our propriety speech engines and NLP technologies have the potential to disrupt the $300bn contact center software market by adding value to transcosmos Inc.’s BPO solution suite. We sincerely thank the entire leadership team for this opportunity to jointly build cutting-edge digitization and automation products for the clientele."
Posted by Veronica Silva Cusi, news correspondent
Gnani.ai, a Samsung Ventures funded company, is a provider in the voice-led conversational AI automation space. Gnani.ai offers no-code multi-modal and multi-channel bot automation platforms.
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Thursday, December 9, 2021
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