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News : Go Answer Transitions 75% of Workforce into Remote Work Environment

#contactcenterworld, @goanswer

Garden City, N.Y. April, 2020 -- Go Answer, a provider of 24/7 contact center solutions, announced that it has successfully transitioned over 75% of its operations to a secure, remote work environment.

These additional measures and precautions ensure that employees can work virtually while continuing to provide exceptional support to the clients who need them during the current coronavirus pandemic, and in the event additional situations arise.

"After weeks of testing, we are thrilled to report that these arrangements have proven effective. We’re committed to maximizing the safety of our team members, keeping jobs protected and ensuring continuity of business," said Adam Alovis, CEO of Go Answer. "Our technology has enabled us to remain operational in a fully virtual environment. But as flexible as our technology is, it is the unprecedented coordinated effort within the organization which allowed us to expedite this transition so successfully throughout a fluid situation."

Go Answer secured virtual workstations as early as February in anticipation of a partial or total need to virtualize operations. Technology allowed for a swift and relatively easy transition, but the true stars have been the agents and leadership teams. Their ability to seamlessly adapt to remote work has allowed Go Answer to continue providing superior customer support with little to no disruption to service levels.

#contactcenterworld, @goanswer

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Go Answer:
Company LogoGo Answer is a leading provider of 24/7 bilingual contact center solutions servicing thousands of businesses across North America. Go Answer is headquartered in Garden City, New York., with additional state-of-the-art centers in South Florida and Saint Lucia. Fueled with a mission to empower clients to scale quickly with live agents, coupled with a strong foundation of cutting-edge proprietary technology has positioned Go Answer as the preferred outsourced solution in the United States.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Monday, April 27, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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