Garden City, N.Y. April, 2020 -- Go Answer, a provider of 24/7 contact center solutions, announced that it has successfully transitioned over 75% of its operations to a secure, remote work environment.
These additional measures and precautions ensure that employees can work virtually while continuing to provide exceptional support to the clients who need them during the current coronavirus pandemic, and in the event additional situations arise.
"After weeks of testing, we are thrilled to report that these arrangements have proven effective. We’re committed to maximizing the safety of our team members, keeping jobs protected and ensuring continuity of business," said Adam Alovis, CEO of Go Answer. "Our technology has enabled us to remain operational in a fully virtual environment. But as flexible as our technology is, it is the unprecedented coordinated effort within the organization which allowed us to expedite this transition so successfully throughout a fluid situation."
Go Answer secured virtual workstations as early as February in anticipation of a partial or total need to virtualize operations. Technology allowed for a swift and relatively easy transition, but the true stars have been the agents and leadership teams. Their ability to seamlessly adapt to remote work has allowed Go Answer to continue providing superior customer support with little to no disruption to service levels.
Posted by Veronica Silva Cusi, news correspondent
About Go Answer:
Go Answer is a leading provider of 24/7 bilingual contact center solutions servicing thousands of businesses across North America. Go Answer is headquartered in Garden City, New York., with additional state-of-the-art centers in South Florida and Saint Lucia. Fueled with a mission to empower clients to scale quickly with live agents, coupled with a strong foundation of cutting-edge proprietary technology has positioned Go Answer as the preferred outsourced solution in the United States.
Published: Monday, April 27, 2020
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