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News : Goa: Dedicated Call Centre Offers Help to Pregnant Women, Newborns

#contactcenterworld

Panaji, India, Sept, 2023 - In a bid to reduce infant and maternal mortality, the state health department and Emergency Management and Research Institute (EMRI) Green Health Services will guide pregnant women over the phone for the first 1,000 days, right from their first hospital visit and till their child turns two years.

The early child development (ECD) call centre that was inaugurated earlier this week will follow up on the health of pregnant women and the growth and development of newborn children. It will also advise women on nutrition and vaccination, and remind them about scheduled hospital visits.

Since the call centre cannot receive calls, any woman in distress can call the health helpline, 104 or 108, in case of emergencies.

To begin with, the directorate of health services has decided to focus on high-risk pregnancies, mothers with severe anaemia, and sick and preterm infants. A list of people falling in these categories will be regularly shared with the call centre by all government healthcare facilities. Representatives of the former will then call up the women and check on them and their babies.


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"Once babies in the NICU are discharged, the ECD call centre will phone mothers to check on the health of their babies," said chief medical officer of the State Family Welfare Bureau, Dr Uttam Desai. "Sometimes, a pregnant woman has high blood pressure, diabetes, hormonal imbalances, or previous C-sections which become high-risk pregnancies. Through the ECD, the women will be advised on nutrition, health check-ups required and all antenatal care to ensure that she delivers a healthy baby."

Of 18,000-odd live births recorded in the state annually, around 10-15 per cent are high risk, he added.

"Once the woman delivers, we will guide her to identify growth milestones of her child. This will help in early identification of any abnormalities," an EMRI Green Health Services official told TOI. "If an abnormality is spotted, we will advise them to go to the nearest hospital."

The facility will be useful to pregnant mothers, particular when they are unsure of what to eat or where to go for help. "We hope to guide them on all aspects to be able to decrease infant and maternal mortality," Desai said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About GVK-EMRI Emergency Response Center:
Company LogoPROVIDE HEALTHCARE FACILITIES TO THE ENTIRE STATE OF UTTARAKHAND IN INDIA. WE WORK ON THE SAME PRINCIPLE AS 911
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Today's Tip of the Day - Go For It!

Read today's tip or listen to it on podcast.

Published: Monday, September 11, 2023

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2023 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

9.) 
Pointel

Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)

10.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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