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News : Goa : Universal Helpline ‘112’ is Launch-ready


Panjai, India, Sept, 2019 -- Inspector general of police (IGP) Jaspal Singh said that the universal helpline number 112 was tested successfully and that it’s ready to be launched.

Once done, current emergency numbers like 100 (for police), 101 (for fire) and 108 (for medical emergencies) will be a thing of the past, as all emergency services will be under one roof.

"We have successfully tested the 112 helpline and it will be inaugurated once we get the date from chief minister Pramod Sawant," Singh told TOI. Goa police was initially supposed to launch the helpline on December 19, 2018 — Liberation Day — but due to delays in release of funds, the force set a deadline of May 2019, later changed it to August 15, but still couldn’t meet the deadline.

Singh said that the police has completed setting up a new emergency response support system (ERSS) in Goa to attend to all kinds of emergencies. The service has been set up at a cost of Rs 10 crore.

A call made to 112 will galvanise all units as per the need to attend to the emergency. Authorities in the police control room will decide on the course of action and monitor it till the end of the operation.

Personnel from the fire and rescue services and EMRI (ambulance) will also be stationed at ERSS. Existing control rooms set up under the fire force and EMRI will continue to operate, but they would henceforth be connected to ERSS, and their old numbers would be non-functional. The new system will see the use of newer technology in which every vehicle is fitted with a mobile data terminal (MDT) on its dashboard. As soon as an emergency call is received, police would immediately be able to locate and divert the vehicle nearest to the spot and monitor the call.


Posted by Veronica Silva Cusi, news correspondent

About Goa Police:
Company LogoThe Goa Police is the law enforcement agency for the state of Goa in India.
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Today's Tip of the Day - Beware Of Techno Babble & Jargon

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