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News : Golden Gate BPO Solutions Add a New Contact Center in Santo Domingo
Weston, Florida, January 26, 2016 – Golden Gate BPO Solutions ("Golden Gate BPO"), a global provider of customer management and business process outsourcing solutions, has added a new omnichannel contact center with a current capacity of 400 workstations in Santo Domingo, Dominican Republic.
Golden Gate BPO’s further expansion in the Dominican Republic comes via an operating partnership with Call Center Pros (CCPRO), a group who entered Santo Domingo in 2012 in order to provide sales, customer support, live chat, email support and third party verification services to US-based clients.
The Santo Domingo contact center will handle inbound customer service and sales support calls, primarily in English and Spanish, originating from the United States. It will also serve as a strategic and redundant location for Golden Gate BPO’s Santiago, Dominican Republic operating company, United Nearshore Operations ("UNO").
Ferber stated, "After moving into a state-of-the-art multi-story facility in July of 2014, CCPRO began to assemble a management team and staff with the experience necessary to handle a broad and more complex array of outsourced contact center and business process outsourcing solutions. We have spent the last few months working closely with Jared Schagrin, CEO of Call Center Pros, and his management team, and we could not be more pleased to have partnered with a group who share our same goals, core beliefs and operational expectations."
Stuart Cranston, Golden Gate BPO’s SVP & Managing Director for the LACAR Region, added, "CCPRO in Santo Domingo is a fantastic addition to UNO-Santiago and the entire Golden Gate BPO family. Our shared experience managing contact center operations in the Dominican Republic will allow us to perform at a very high level for our clients as we combine our operational best practices, access to qualified labor and client services approach and team. We are thrilled to be operating in Santo Domingo, our capital and largest city in Dominican Republic, also serving as our governmental and educational hub of the country and offering a refined and well-trained workforce with excellent English and Spanish speaking skills."
Posted by Laura Collins, Editorial Management
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About Golden Gate BPO Solutions:
Golden Gate BPO Solutions is an outsourced contact center, business process outsourcing and customer relationship management organization. We provide our outsourced services from our high quality delivery and multi-channel contact centers located in the United States, Asia, Latin America-Caribbean and Europe. As a global provider, we are able to serve our clients' needs across multiple languages and diverse cultures. Our clients and management experience span a broad set of industries. Built on the premise that we want to serve our clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner, we also offer operational and strategic consulting as well as vendor management services.
Published: Wednesday, January 27, 2016