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News : Golden Gate BPO Solutions Adds a New Multi-Channel Contact Center in Miami, FL
Weston, FL, USA, Feb 20, 2015 -- Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a multi-channel contact center in Miami, FL.
Golden Gate BPO’s Miami contact center opening was facilitated via an operating partnership with Cipher Alliance, a Miami, Florida-based organization established in 2007. Cipher Alliance’s experience includes serving as the provider of sales and marketing, customer service and technical support for their own wireless telecommunications companies, both of which were ultimately acquired by larger global companies in the telecommunications space.
Stephen Ferber, Golden Gate BPO managing partner, stated, "This business venture with Cipher Alliance makes a lot of sense for us on many fronts. We will be able to provide very high touch and complete end-to-end outsourced solutions for companies in the wireless and consumer electronics space. With over 8 years of experience actually owning the mobile products and services they sold and serviced, the Cipher Alliance management team has a great deal of industry perspective that will no doubt serve this same niche of clients in a manner that traditional outsourcers cannot. We will also leverage Cipher Alliance’s strong customer acquisition, service (both care and technical support), loyalty and retention services for clients across other verticals."
Golden Gate BPO’s first contact center with Cipher Alliance is in the North Miami Beach section of Miami-Dade County, conveniently located blocks from I95 and Florida’s Turnpike, sitting directly in the middle and equidistant from both Miami and Fort Lauderdale International airports. The new contact center is currently equipped with 85 production ready multi-channel workstations and the team is capable of hiring and retaining a loyal and vibrant English, Spanish and Bilingual workforce based on its location and tenured human resourced, management and connection with the community.
Cipher Alliance will also complement Golden Gate BPO’s other operating partners both within and outside the United States, supporting Golden Gate BPO’s complete range of specialized customer engagement services and best practices platform across a broad set of industries.
Posted by Veronica Silva Cusi, news correspondent
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About Golden Gate BPO Solutions:
Golden Gate BPO Solutions is an outsourced contact center, business process outsourcing and customer relationship management organization. We provide our outsourced services from our high quality delivery and multi-channel contact centers located in the United States, Asia, Latin America-Caribbean and Europe. As a global provider, we are able to serve our clients' needs across multiple languages and diverse cultures. Our clients and management experience span a broad set of industries. Built on the premise that we want to serve our clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner, we also offer operational and strategic consulting as well as vendor management services.
Published: Wednesday, February 25, 2015