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News : Golden Gate BPO Solutions Grows its Global Footprint
Weston, Florida, February 11, 2014 -- Golden Gate BPO Solutions("Golden Gate BPO"), a global provider of customer management and business process outsourcing solutions, has added a multi-channel contact center with a capacity of 550 workstations in Belize. The Belize City location will initially handle inbound customer service and sales support calls, primarily in English, that originate in the United States.
Golden Gate BPO’s expansion into Belize comes via an operating partnership with Transparent BPO, a group who entered the region in 2009 and spent the last four years assembling the finest management team, enhancing operational best practices and then constructing a new state-of-the-art Contact Center facility, all of which have set the standard in Belize.
Golden Gate BPO Managing Partner, Stephen Ferber, said the country of Belize offers a lot of benefits to its clients.
"As one of the few countries where English is the official language, Belize is an ideal location for companies’ call center needs," stated Ferber. "Belize City is the educational hub of the country and offers a refined and well-trained workforce with excellent English speaking skills. Education in Belize is highly encouraged and a majority of students go from what we would consider high school in the United States right into an associate’s degree program, from which call center jobs have become highly sought after positions. A fixed exchange rate of $1 US dollar to $2 Belizean, lower cost of living, and reduced operating costs allow us to provide high quality outsourcing solutions while passing these savings on to our clients. In addition, our shared values and culture with Transparent BPO along with their experience operating in the region will allow us to perform at a very high level for our clients without the traditional learning curve when entering a new country or region."
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About Golden Gate BPO Solutions:
Golden Gate BPO Solutions is an outsourced contact center, business process outsourcing and customer relationship management organization. We provide our outsourced services from our high quality delivery and multi-channel contact centers located in the United States, Asia, Latin America-Caribbean and Europe. As a global provider, we are able to serve our clients' needs across multiple languages and diverse cultures. Our clients and management experience span a broad set of industries. Built on the premise that we want to serve our clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner, we also offer operational and strategic consulting as well as vendor management services.
About Transparent BPO:
Transparent BPO was founded to provide its clients with superior telemarketing services and business process outsourcing at competitive pricing. Our state-of-the-art system development and IT support allows for seamless integration, resulting in a transparent business relationship.
Published: Wednesday, February 19, 2014