News : Golden Gate BPO Solutions Partners with ERC BPO
Weston, FL, USA, Jan. 31, 2019 -- Golden Gate BPO Solutions, a global provider of customer management and contact-center and business-process outsourcing solutions, has announced a new operating partnership with ERC BPO (ERC). Headquartered in Jacksonville, FL, ERC has locations in the United States, Dominican Republic, India, and South Africa.
"ERC is committed to delivering the best possible results for its clients by finding the right resources to get the job done, investing in their team, and making state-of-the-art technology and world-class infrastructure a priority," says Stephen Ferber, CEO & Founder of Golden Gate BPO Solutions.
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"Partnering with ERC BPO allows us to expand our global delivery footprint and capabilities with a leadership team that shares our same values and priorities. Like Golden Gate BPO, ERC believes that delivering the highest quality solutions requires customization and adaptation of our clients' culture, increased speed to market through an entrepreneurial mindset and management culture, and the ability for us to achieve operating efficiencies in order to yield a lower cost of outsourcing for each of our clients."
Matt Charles, ERC's Chief Growth Officer, stated: "We are excited to work with Golden Gate BPO Solutions and I know they will provide us with the opportunity and support necessary to serve more US-based clients with customized and creative outsourcing solutions that meet their quality, economic and strategic needs."
Posted by Veronica Silva Cusi, news correspondent
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About Golden Gate BPO Solutions:
Golden Gate BPO Solutions is an outsourced contact center, business process outsourcing and customer relationship management organization. We provide our outsourced services from our high quality delivery and multi-channel contact centers located in the United States, Asia, Latin America-Caribbean and Europe. As a global provider, we are able to serve our clients' needs across multiple languages and diverse cultures. Our clients and management experience span a broad set of industries. Built on the premise that we want to serve our clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner, we also offer operational and strategic consulting as well as vendor management services.
Published: Friday, February 1, 2019
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