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News : Golden Gate BPO Solutions to Provide Services for HotelPower.com

#contactcenterworld, @GoldenGateBPO

Weston, FL, USA, May, 2017 -- Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, announced it began providing lead generation and customer support for HotelPower.com, an online member-based provider of discounted lodging accommodations ranging from traditional hotels to rental properties. Golden Gate BPO Solutions is servicing this new client from its contact center partner in Montego Bay, Jamaica.



Stephen B. Ferber, CEO of Golden Gate BPO Solutions, stated, "The partnership between Golden Gate BPO and HotelPower.com is indicative of our company’s expertise in the travel space and customer relationship management, from sales and service to customer retention. HotelPower.com was established by travel industry leaders from Global Travel International – the 55th Largest Travel Agency in the U.S. according to the Travel Weekly Power List 100 – to bring insider rates and discounts to a wider audience. Their vision and innovative solutions for travelers and strong commitment to customer experience align directly with Golden Gate BPO’s principles. We are proud to be partnering with this outstanding company."

Adds Randy Warren, CEO of HotelPower.com, "Golden Gate BPO Solutions is a unique provider in the outsourcing space – one that can provide us with customized, goal-oriented solutions for our customer service needs as well as the utmost in relationship management through full immersion with our organization and its culture. This is an approach we found extremely appealing in our search, and Golden Gate BPO was the one outsourced contact center company that could offer this high-touch level of service we require. We believe in their standards of creating the most positive customer experience, and we’re excited for them to be a part of our team to help service and grow our business."

#contactcenterworld, @GoldenGateBPO

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com


About Golden Gate BPO Solutions:
Company LogoGolden Gate BPO Solutions is an outsourced contact center, business process outsourcing and customer relationship management organization. We provide our outsourced services from our high quality delivery and multi-channel contact centers located in the United States, Asia, Latin America-Caribbean and Europe. As a global provider, we are able to serve our clients' needs across multiple languages and diverse cultures. Our clients and management experience span a broad set of industries. Built on the premise that we want to serve our clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner, we also offer operational and strategic consulting as well as vendor management services.
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Today's Tip of the Day - Using Suppliers – Be Safe, Not Sorry!

Read today's tip or listen to it on podcast.

Published: Friday, May 26, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 
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