#contactcenterworld, @cytacyprus
Nicosia, Cyprus, Mar 28, 2022 -- Cyta’s Customer Service Centre 132 has won gold for Best Contact Centre in the Customer Service & Operations category, at the first Cyprus Customer Excellence Awards – an event held in Nicosia by BOUSSIAS Cyprus, on March 23, 2022.
Cyta also took gold in the same category for Best Use of Customer Data & Insights, and silver for Excellent & Seamless Pandemic Customer Service, as part of the Best Experience in the Covid-19 Crisis category.
The awards underline the telecom organisation’s commitment to service and its flexible adaption to the needs and requirements of each Cyta customer.
"At Cyta, customer is written with a capital ‘c’," noted the organisation’s Call Centres chief Spyros Christofides. "We invest in supporting our clients, as well as in sincerity and cooperation, on an ongoing basis.
"We want continuously to improve our customer service experience, which is why we recently created new online service channels that have already been embraced by the public, as confirmed by relevant surveys."
#contactcenterworld, @cytacyprus
Posted by Veronica Silva Cusi, news correspondent
Source: https://cyprus-mail.com
About CYTA:
Cyta provides unified broadband services using technologies on a developing New Generation Network, which enables the high-speed transmission of voice, data and video.
Published: Wednesday, March 30, 2022
7.) | Teckinfo Solutions Pvt. Ltd. InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall