News : Good News on the Jobs Front with BT Call Centre Boost
Fermanagh, Ireland, Aug 15, 2018 -- Workers at one of Fermanagh’s employers, BT Enniskillen, have received a boost as the communications provider has announced the creation of 40 new permanent jobs.
The BT Enniskillen Contact Centre employs around 330 people, and the company has now revealed that these new 40 permanent roles will be offered to people working as contractors at the Enniskillen site.
These permanent roles come with added work place security and all the benefits of working for BT directly. The move to permanent contracts is part of BT’s commitment to answer all customer calls in the UK and Ireland by the end of 2020, and to provide the best and most personal support for customers.
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The BT office in Enniskillen recently celebrated being open for 25 years, and at the time, a spokesman for the company said.
"The BT team in Enniskillen work hard to create brilliant personal experiences for our customers and make it a great place to work. We invest heavily in ensuring each and every conversation we have with customers is personal and helpful so that we resolve queries quickly and efficiently – with a touch of Enniskillen sparkle!"
Local Enniskillen Councillor Tommy Maguire has welcomed the ‘much-needed’ employment boost to the county town.
"I hope that this is an opportunity for the county to retain our young people in the area as we have lost quite a few to working away from home. I see the people going in and out to work there, and I know that some of them have been employed there for quite a while so to get 40 new jobs, it is great.
"The experience that the company has had here over the years has given them the confidence to come out to Enniskillen because they know that they will get a quality workforce and that again is a positive for the area."
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, August 16, 2018