San Francisco, CA, USA, Mar 16, 2022 -- Dialpad, Inc., a provider in AI-powered communication and collaboration, announced that Dialpad Ai Contact Center and Dialpad Talk are now Chrome Enterprise Recommended solutions. The inclusion of Dialpad Ai Contact Center and Dialpad Talk in Chrome Enterprise Recommended, and the launch of its Computer Telephony Integration (CTI) Chrome extension for Dialpad, expands on the company’s technology investments with Google.
According to leading industry analyst firms Gartner and Forrester, 82% of organizations mandated that employees work remotely at the onset of the COVID-19 pandemic and companies already operating on cloud systems were significantly more prepared to support employee mobility. Cloud solutions are key to business success as the working world is returning to the office and adopting hybrid work models.
"Chrome OS is excited to welcome Dialpad Ai Contact Center and Dialpad Talk as Chrome Enterprise Recommended solutions," said Gregg Fiddes, Head of Chrome Enterprise Technology Partnerships at Google. "These solutions join our growing Chrome Enterprise Recommended ecosystem of solutions that meet the expanding needs of businesses as they increase their investment in the web and cloud to achieve superior customer experiences."
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Dialpad also announced its Chrome CTI extension for seamless administration of Dialpad directly from the Chrome browser.
"Dialpad is proud to earn the Chrome Enterprise Recommended badge from Google and grow our productive partnership with the leading cloud platform and operating system," said Dialpad founder and CEO, Craig Walker. "Our deep relationship with Google, which extends back to the development of Google Voice and day one of Dialpad, offers a unique perspective on the developing cloud landscape and puts us in the driver’s position to deliver for Google’s customers. We are deeply committed to the Google Chrome ecosystem."
Posted by Veronica Silva Cusi, news correspondent
Dialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
Published: Friday, March 18, 2022
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