News : Google Enters Call Centre Business with Avaya-equipped Chromebooks
Jan 5, 2015 -- Avaya has given Google's Chromebook a significant boost with dedicated software that allows the notebooks to double as secure remote call-centre agent terminals.
The company has developed special software using web real time communications (WebRTC) to enable direct audio, video and data communication between browsers.
It worked closely with Google to deploy its agent software on all Chrome devices in what was deemed "an initial project". The collaboration would give Google an early understanding of the expanding international market of call centres.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Published: Tuesday, January 6, 2015