News : Google Fiber Academy Opens to Train Frontline Staff
Google Fiber vendors will send in-home installers from around the country to the academy to take courses including how to provide high quality customer service, the best techniques for installing Google Fiber, and the most helpful ways to demonstrate product for customers.
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Google Fiber has announced plans to deploy its Gigabit service in several metro markets, including Salt Lake City, Nashville, Atlanta, Charlotte and Raleigh-Durham, Portland, San Jose and Phoenix. Google Fiber customer service director Alana Karen said Fiber Academy will enable Google Fiber to exceed customer expectations as it grows.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, September 23, 2015