Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Goosehead Insurance Chooses Vonage to Power Contact Centers Across the U.S.

#contactcenterworld, @vonage, @salesforce

Holmdel, NJ, USA, Feb. 1, 2023 -- Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has been chosen by Goosehead Insurance, Inc. (NASDAQ: GSHD), an independent personal insurance agency, to provide contact center capabilities to its insurance agents across the U.S. With Vonage Contact Center for Salesforce, Goosehead is arming its agents with the ability to create meaningful engagement with clients and prospects, from anywhere and across any communication channel - voice, video, SMS, social messaging and chat.

Key to Goosehead's decision to implement Vonage Contact Center (VCC) is its integration with Salesforce, which Goosehead utilizes to manage its client and partner base. With this partnership, Goosehead agents will now be able to integrate their client data in Salesforce with VCC to deliver a more personalized client experience. As Goosehead continues to scale, Vonage also provides a solution that is agile enough to grow and evolve with the company's rapidly changing needs.

Key to Goosehead's decision to implement Vonage Contact Center is its integration with Salesforce.

"Like Vonage, Goosehead is hyper-focused on the needs of its clients. With Vonage Contact Center for Salesforce, Goosehead agents have what they need to engage with their clients on their preferred channel and create a customized and personalized experience at different touchpoints," said Reggie Scales, SVP of Global Sales Applications at Vonage. "A dynamic organization like Goosehead is the perfect fit for the flexibility and scalability that the Vonage Contact Center solution provides. Vonage is very excited to be a part of Goosehead's ongoing success moving forward."

"With Vonage Contact Center's deep-rooted integration with Salesforce - which is mission critical for us - and innovative features like Conversation Analyzer and Workforce Management, we enhance the way we connect with our clients," said Michael Moxley, Chief Service Officer at Goosehead Insurance. "At Goosehead, we are committed to putting the power?of information?in the hands of our clients. With Vonage, we are putting that same power into the hands of our agents and team members - giving them the information and tools they need to create the kind of deep engagements and connections that create loyal, happy clients."

Vonage's opportunity to serve Goosehead Insurance was facilitated through Vonage partner and strategic technology service advisor, Liquid Networx. "Goosehead was looking for a partner that could deliver key technology integrations and elevate the exceptional experience that Goosehead clients, agents and team members expect," said Robert Short, VP of Strategic Services at Liquid Networx. "After a thorough analysis, the Vonage team and its Vonage Contact Center Solution was the winner."

#contactcenterworld, @vonage, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
  Company Blog   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Getting The Ergonomic Programme Right

Read today's tip or listen to it on podcast.

Published: Thursday, February 2, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide SaaS Solutions

 
1.) 
PRILINK

Agent Traffic Visualization
Gather network traffic from multiple agent's desktops, both on-site and remote, and produce an analytics from the network layer. This can quickly identify and resolve any connectivity issues encounter by agents.

Also tracks all RTP media streams, provide bidirectional measurement of Jitter
latency, packet loss and more....
 

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

PROGRAMMING COMING SOON!

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 5976 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =